Information We Collect
We may collect and process personal information such as:
* Name, email address, and phone number
* Booking details (e.g., hike date, group size, and transport requests)
* Emergency contact and medical information (if voluntarily provided)
* Photos taken during the hike
How We Use Your Information
We use your personal data exclusively for:
* Confirming and managing your hiking experience
* Sending logistical information and updates via email or WhatsApp
* Sharing post-hike group photos with you
* Fulfilling legal obligations (e.g., insurance, safety reporting, or accounting compliance)
Data Sharing
We do not sell or share your personal data with third parties for marketing. Your data may only be shared with:
* Our licensed hiking guides (to manage the hike safely and effectively)
* Tour & Transport providers (only if you have arranged and confirmed pickup)
Data Security
All personal data is stored securely and is accessible only by authorized team members. We use industry-standard security measures to protect against unauthorized access, loss, or misuse of your data.
Your Rights
You have the right to:
* Access or update the personal data we hold about you
* Request deletion of your data (unless we are legally required to retain it)
* Withdraw consent to communications at any time
To exercise these rights, please email us at: info@lekkerhikecapetown.co.za
Medical, Fitness, or Allergy Information
To ensure your safety and comfort, we may ask you to voluntarily disclose:
* Any relevant medical conditions or past injuries
* Known allergies (e.g., to food or insects)
* Your general fitness level
* Your comfort level with heights or exposure
This information helps us assess your suitability for the hike and make necessary adjustments or preparations.
This information is treated as confidential and only shared with guides or support staff on a need-to-know basis. It is not retained beyond the activity unless required for safety or reporting purposes.
In the event of a medical emergency, we may disclose this information to emergency responders or healthcare providers to ensure your safety and care.
Photography, Videography & Consent
Photos and videos may be taken during the hike for guest enjoyment and promotional purposes (such as on social media channels or our website). Because the hikes take place in public outdoor areas, group or candid photos may occasionally be taken without explicit verbal consent.
We aim to be respectful and discreet at all times. If you prefer not to appear in any photos, please notify your guide before or during the hike and we will gladly respect your preference.